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Attended and unattended automations

Updated on October 19, 2022

From a licensing perspective, you can create two types of automations with Pega Robot Studio and run them with Pega Robot Runtime: attended and unattended.

With unattended automations, the work is performed automatically, without human intervention. Typical use cases involve automating repetitive back-office tasks, where you submit work to a queue and RPA robots process the work in a batch mode.

With attended automations, users interact with the automation on their desktop. In a customer-service scenario, a typical automation might consist of the following steps:

  • Retrieve customer information from various applications
  • Present the information to the service representative
  • Allow the representative to change the information as needed
  • Update the original applications with those changes

You use Robot Studio to create both types of automations. The development process is almost entirely the same.

  • Unattended robotic automations

    Use unattended automations to automate repetitive back-office activities in batch mode from your Pega Platform application. Using unattended automations can help you to process large volumes of cases in batches faster and with fewer errors compared to manual handling.

  • Attended automations

    You can use attended robotic automations, formerly known as robotic desktop automations (RDA), to integrate and automate processes on the desktop. With attended automations, the user interacts with the automation.

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