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Unattended robotic automations

Updated on October 19, 2022

Use unattended automations to automate repetitive back-office activities in batch mode from your Pega Platform application. Using unattended automations can help you to process large volumes of cases in batches faster and with fewer errors compared to manual handling.

For example, you can queue an automation to process one or more stages of an automobile insurance claim. After a claim is submitted, the claim can immediately be routed to a robot, which runs an automation that analyzes the information submitted with the claim, looks up and verifies policy holder information, and updates web and desktop applications with case information.

When you use automations with your case type, case assignments are first routed to robotic work queues. A robot retrieves the assignment from the queue, obtains the case data associated with the assignment, and performs the specified automation. After it processes the assignment, any modified data is sent back to the case, and the robot retrieves the next assignment to process.

Any information that you want to share between your Pega Platform application and the automation must be marked as relevant records.

  • Pega RPA Service

    Pega Robotic Automation includes a scheduling service that you use to schedule unattended Robotic Processing Automation (RPA) sessions.

  • Pega Robotic Automation Credentials Manager utility

    Use the Pega Credentials Manager utility to store the user names and passwords that are used when the Robotic Automation Scheduling service schedules unattended robotic sessions.

  • Integrating unattended robots with Pega Platform

    Distribute work among a pool of unattended robots, that is, robots that work independently of human attention. These robots can handle simple, tedious tasks that are prone to automation. By automating tasks in your application, you can reduce errors and release your staff to focus on more valuable tasks.

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