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Pega Sales Automation Hotfixes

Updated on July 16, 2018

The following tables list required hotfixes for the Pega® Sales Automation (SA) application. To request a hotfix, go to your account on My Support Portal. Click +Create and select Request Type > Existing Hotfix Request. Enter and verify the hotfix details and click Submit.

Import each type of hotfix in the listed order during the SA installation or upgrade:

  • Apply Pega Platform hotfixes immediately after the Pega Platform installation or upgrade.

  • Apply Pega Sales Automation hotfixes just after you complete the application bundle import.

To see hotfix installation details, see the readme that is included in the hotfix.

Pega Sales Automation 7.4

Required Pega Platform hotfixes for Pega Sales Automation 7.4

Pega Platform VersionHotfix NumberObserved Behavior
7.4HFix-43818Menu items or links not clickable in IE browser.
HFix-43619Expiry of the token causes down time for customers.

Required Pega Sales Automation 7.4 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.4HFix-44014This hotfix provides solution for issues fixed post Pega Sales Automation 7.4 GA.


Pega Sales Automation 7.31

Required Pega Platform hotfixes for Pega Sales Automation 7.31

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFix-40637Action failed error on launching new harness.
HFix-38636Mobile Offline access group can’t seem to display menus.
HFix-38588Activity status message in data loaders.
HFix-39127Timeline control not rendering.

Required Pega Sales Automation 7.31 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFIX-43274Appointment time slot difference issue. All appointments are shifted in time by two hours forward.
HFIX-43119The UI is misaligned : time blocks do not match the busy scheduled.
HFIX-43046Upgrade utility is not working as expected.
HFIX-42748On Local campaigns dashboard checkbox is not working as expected.
HFIX-42686For appointment, selected slot before 5 AM is not displayed as Busy.
HFIX-42449Pega Sales Automation Outlook add issue.
HFIX-42336Info messages on Error log level in PegaRULES.log.
HFIX-41221An error is encountered when accessing the contracts after creating a market campaign.
HFIX-41718Assignments are not getting cleared on click of Cancel button.
HFIX-40931The Section-DisplayDevices-Screen alignment is not proper because of pagination issue.
HFIX-40846The Category drop down is empty under the attachment tab in 360 view.
HFIX-40031Mobile application error if UDFs not installed (property optimization).
HFIX-39982Error encountered while importing in SQL instance.
HFIX-39856This hotfix includes Microsoft outlook add-in for Pega Sales Automation 7.31.
HFix-39503Cumulative hotfix release supporting important Pega-identified issues.


Pega Sales Automation 7.22

Required Pega Platform hotfixes for Pega Sales Automation 7.22

Pega Platform VersionHotfix NumberObserved Behavior
7.2.2HFix-31157When using IE, the Operator image not displayed on the portal.
HFix-31220Organization Hierarchy link disappears on viewing details.
HFix-31292pyContentType column not getting populated in the recent table.
HFix-31368Cancel button is missing on the Data Import Wizard.
HFix-31701Relevant records of rec id of work class fetching incorrect res.
HFix-32630The new Bulk Upload-Contact functionality fails to create Primary Individual (C2A) and Primary Business (B2C) Accounts.
7.2HFix-27004Export to PDF functionality is not working. Third party jar pd4ml.jar needs to be installed in the system.


Required Pega Sales Automation 7.22 hotfixes

Pega Platform VersionHotfix NumberObserved Behavior
7.3.1HFix-38503Complete text is not displayed in the Opportunity field in Sales Automation Healthcare 7.22.
HFix-39366Database class mapping issues cause report definitions to fail.
7.2.2HFix-32371Post-GA hotfix that addresses a number of GA issues. For details of the issues addressed, see the hotfix readme.
HFix-33155Alternative stages are incorrectly displayed when you attempt to display Case stages.

Changes are required to address the following issues:

  • You are unable to a create a contact associated with an Organization.

  • The Business Lead Convert flow aborts with the error 'Relationship already exists'.

  • In Customer Movie sections, the 'Assigned To' field displays null for the Task work object.

  • Account/Contact details are not available in lead screens.

  • Dashboard widgets contain hard-coded class names.

  • The SalesOps - Pipeline Trend report definition widget for Descendant classes should be checked.

  • The timestamp for End date in time periods always dislays 00:00:00.0.

  • Contacts are missing the State validation field for Address fields.

HFix-33575In systems connected to MSSQL databases, you are not able to create Work Objects.
HFix-33684Individual Account relationship type menu displays a Business-to-Business (B2B) relationship type when it should only include a Customer-to-Account (C2A) relationship type.
HFix-33779Sales Automation requires support for Outlook Calendar syncing from Microsoft Exchange.
HFix-33871After an offer is accepted and a Lead work order is created, it remains unavailable from the Campaign harness.
HFix-34172Custom Searches do not support Global Searching.
HFix-34473Overridden Default workgroup in Sales Automation layer causes routing failure.


Pega Sales Automation 7.21

Required Pega Platform hotfixes for Pega Sales Automation 7.21

Pega Platform VersionHotfix NumberObserved Behavior
7.2.1HFix-26564Modal windows in iPad landscape mode are cut off.
HFix-26851Null pointer exception on mobile device when opening list items.
HFix-26272MobileOffline:Obj-Open-By-Handle throws “Empty Work Item Handle”.
HFix-27001OnChange event, Post Value action does not work when editing RTE.
HFix-27029Editing WO navigates to List page and show perform harness.
HFix-26824Layout Group of type other doesn’t always toggle tabs.
HFix-26640Delta sync is not empty in case of no changes on the server.
HFix-26793Bad Performances of Delta sync (offline app).
HFix-26931Issues with Auto-Complete in Iphone.
HFix-26858Defer load not working for offline users.
HFix-27113Mobile online operator hangs on login.


Pega Sales Automation 7.14

Required Pega Platform hotfixes for Pega Sales Automation 7.14

Pega Platform VersionHotfix NumberObserved Behavior
Declare_pzRecentsCache is not loaded onto clipboard on mobile.
Note: HFix-22618 internally includes HFix-22560.
Unable to localize “currently open” tooltip on tab control.
A run-time error is observed when using the Single Document Dynamic Container.
Report definition generates error due to timestamp column.



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