The Sales Operations persona is responsible for supporting the sales team by managing territories and users, as well as administrating data. The most common location for both Global and Local Sales Ops to perform their setup actions is the Tools menu. Sales Ops also have access to the entire application, so that they can ensure it is correctly set up for daily use.

In the Tools menu, Sales Ops can perform the following actions:

• Manage data, for example by adding competitors, products, and relationship types.
• Personalize dashboards by adding, removing, or reordering widgets.
• Bulk upload data into the application by using the Data import wizard.
• Reset sample data in the sample application.

To learn about the Global and Local Sales Ops personas, see Understand Pega Sales Automation personas and their actions.

Review the following list of additional sales ops functions which were not covered as part of earlier implementation stages:

• Tools menu
• Managing partners
• Permission access templates
• Configuring list values
• Managing the Market Development Fund (MDF) budgets

• Pega Sales Automation Implementation Guide