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Email sentiment and NLP suggested actions

Updated on May 10, 2021

Pega Sales Automation performs an NLP analysis of your emails and displays email sentiment and suggested actions.

Pega Sales Automation Implementation Guide

The NLP-based (natural language processing) sentiment and suggested actions are displayed in the email review screen. You can choose a suggested action from the list or click on the More info icon to see what triggered the suggested action - see the image below:

Email review screen
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