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Managing leads in the work queue

Updated on May 10, 2021

After you enable lead routing in App Studio and configure it, you can manage leads in the work queue.

Pega Sales Automation Implementation Guide
  1. Log in to the application as a Sales Rep.
  2. In the navigation pane, click My work.
  3. Review all the unassigned leads.
  4. Assign owners to the leads by clicking ActionsAssign owner.
    Result: The newly assigned leads are displayed on the work list of particular owners.

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