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Viewing leads in the work queue

Updated on May 10, 2021

After you enable lead routing in App Studio and configure it, you can view leads in the work queue.

Pega Sales Automation Implementation Guide
  1. Log in to the application as a Sales Rep, Sales Ops, or Sales Manager.
  2. In the navigation pane, click Leads.
  3. In the header of the leads list, click Group, and then select Work queue name to filter leads by the work queue name.
  4. Review each lead and assign new owners if necessary.

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