Viewing leads in the work queue
After you enable lead routing in App Studio and configure it, you can view leads in the work queue.
Pega Sales Automation Implementation Guide
- Log in to the application as a Sales Rep, Sales Ops, or Sales Manager.
- In the navigation pane, click Leads.
- In the header of the leads list, click Group, and then select Work queue name to filter leads by the work queue name.
- Review each lead and assign new owners if necessary.
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