Event codes are used by Smart Claims Engine to report issues or problems that arise during the processing of a claim. Examples where event codes can be set are; when the claim fails to pass a business policy, or if a call to an external service fails. The Smart Claims Engine reviews event codes set during processing in the Event code review (SER) module to determine the next steps based on their configuration. This section covers the configurations and tools to manage the event codes in the Smart Claims Engine.

• Event codes list
• Creating a new event code
• Editing event codes
• Copying an event code
• Deactivating an event code
• Deleting an event code
• Approving an event code configuration
• Event Code History
• Bulk uploading event codes
• Importing and configuring the event codes for Smart Claims Engine modules
• Event code groups

• Pega Smart Claims Engine Implementation Guide