There are two methods that the Smart Claims Engine uses when deciding which orchestration to execute. The first is a configurable decision table utilizing information on the claim to help identify the appropriate orchestration. The second is utilizing the orchestration that is passed as part of the Put or Post claim API payload. In addition, you can also manually select the appropriate orchestration to execute in the test claim interface. Each time the claim is executed, the orchestration will be reselected based upon the information in the claim.
Previous topic Modifying, copying and deleting orchestrations Next topic Configuring the orchestration selection table