Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Work queues

Updated on November 6, 2020

The NXP-related event codes described above are managed primarily in the CE_ClaimsPricingWB, with the exception of Event code SANP-0010, which is managed in the CE_ClaimsExaminerWB work queue in the application. These work queues may be accessed from the bottom of the user’s dashboard.

Upon accessing a work queue, all claims assigned to that work queue are displayed in a list, and the user selects a claim from the work queue by clicking on the claim id link.

The user then selects the event to be resolved by clicking on the corresponding Resolve button.

The user then resolves the event by selecting the desired action option from the guided event resolution UI screen and following the corresponding event resolution path. For additional detail on resolving events through the guided event resolution work flows, see Chapter 13, Event resolution.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us