Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Process control and configuration

Updated on August 31, 2021

The process control and configuration capabilities of the SCE provide the tools to manage orchestrations and modules, handle error fallout, and apply action codes to the claim.

The SCE also contains the configurations to manage SLAs and testing tools to validate and test the system.


The orchestration configuration tools enable unique orchestrations of sequences and modules to be created, along with rules on when modules can be bypassed. The SCE provides all the tools to create new modules that can be executed, along with a library of existing modules.

  • Orchestration configuration
  • Module configuration
Event management

The event management tools enable the SCE to configure how outcomes of reported events are managed.

  • Deny, pend, report
  • Event group configuration
  • Response configuration
  • SLAs, recycles, and claim holds
Action management

The action management tools enable configurations of models to alter the standard processing for specific situations, including priority handling, identification of catastrophes, and claim latency.

  • Dynamic operations
  • Catastrophe management
SLA management

SLA’s can be configured to support specific actions when a goal or deadline has been met. SLA’s can be configured for all work items and for specific event codes if required.

  • SLA configurations

A series of claim testing capabilities are provided to support validations of specific scenarios, event codes, etc.

  • Test claims support
  • Test scenarios and sets

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us