Adding a new skill for processing is accomplished by selecting Create->Process->Skill in Dev Studio. The label provides the description of the skill and the identifier is used to assign the skill to operators and used in the SCE configuration.
The identifier is automatically generated but can be edited if necessary. The skill identifier needs to be unique. Once the system creates the skill, the ranges can be assigned for low and high. If the same skill can be repeated across different types of work, it is suggested that those skills have different Identifiers. For example, Authorizations is a reason for a claim inquiry, as well as a skill on a claim. Providing different IDs enables differentiation between reasons and skills.
To view existing skills available, select
Skills can be edited on this list or new skills created using the Create button. Skills can be edited by selecting the skill.
To assign these skills to the claims or claims inquiries, the decision tables controlling the skills will need to be updated appropriately. If the skill is for an existing type, for example, adding a new line of business, then the skill will just need to be added to the line of business skill configuration table along with the rating and required flag.
If a new type of skill is to be added to the claim or claim inquiry, the master skill configuration table for claims or claims inquiry will need to be updated with the skill type, the enabled flag and the collection rule used to add the skill to the work. Once added to the Skill Type Configuration table, the skill can be assigned on the claim.