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Adding case types

Updated on June 22, 2022

If you require a case type that is not similar to an existing case type, create a new one that meets your business requirements.

Pega Smart Dispute for Acquirers Implementation Guide
  1. In the Dev Studio Explorer panel, click Cases.
  2. Click Add a case type.
  3. Enter the Name for the new case type.
  4. Click Advanced Settings.
  5. Select the Derives from (Directed) class.
  6. Select the Derives from (Pattern) class.
  7. Select the appropriate Ruleset and Ruleset version.
  8. Click Submit.
  9. Define the case life cycle.
    For more information, see Defining the case life cycle
  10. Click Finish.

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