The solution provides managers, service representatives, and operational teams with dynamic case management and rapid integration capabilities to personalize each customer interaction, keeping profitable customers satisfied, while safely managing high-risk clients. Dispute rules are included for Visa (both legacy and VCR), MasterCard (both legacy and Mastercom), American Express, as well as ATM disputes and US Automated Clearing House (ACH). Details for this application can be found on the Pega Community.