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Configuring the document format

Updated on June 22, 2022

The Mastercom Claims Manager allows you to retrieve documentation for a chargeback claim in various formats. By default, Pega Smart Dispute for Acquirers retrieves documentation as merged .pdf files. Change the default behavior by modifying the value of the MCOMDocumentFormat dynamic system setting.

Pega Smart Dispute for Acquirers Implementation Guide
  1. In the Designer Studio header search field, enter MCOMDocumentFormat.
  2. Open the PegaCardSDMasterCard MCOMDocumentFormat dynamic system setting.
  3. In the Value field, enter one of the following values:
    • To retrieve documentation in its original format, enter ORIGINAL
    • To retrieve documentation as a merged .tiff files, enter MERGED_TIFF
    • To retrieve documentation as a merged .pdf files, enter MERGED_PDF
  4. Click Save.

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