Defining the operator skills
Skill settings in the operator record affect how the application routes work to the operator. Skill settings also affect how the application gets the most appropriate work when using the Get Next Work feature. You must determine the skills that are appropriate for your application and operators.
Pega Smart Dispute for Acquirers
Implementation Guide
- Determine which operator records or roles should be associated with preferred skills.
- Define the skills that are needed for the application.
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