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Defining reporting requirements

Updated on June 22, 2022

Depending on your login and portal, your application provides pre-configured reports to monitor case and work inventory, monitor workforce productivity, and quality.

Pega Smart Dispute for Acquirers Implementation Guide

These standard reports are driven by:

  • The case and work object life-cycle infrastructure.
  • The work and assignment-level service level rules for goals and deadlines used in managing the life cycle of a case.

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