If an existing case type is close to meeting your business requirements, you can modify it and use it.
- In the Dev Studio Explorer panel, click Cases.
- Click the case type that you want to modify.
- Update the settings for the case type.For more information, see Case-type settings.
- Update the processes that are associated with the case type.
- Optional: Add processes to the case type.For more information, see Automating work by creating case types.
- Repeat these steps for any other case types, as necessary.