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Updating case types

Updated on June 22, 2022

If an existing case type is close to meeting your business requirements, you can modify it and use it.

Pega Smart Dispute for Acquirers Implementation Guide
  1. In the Dev Studio Explorer panel, click Cases.
  2. Click the case type that you want to modify.
  3. Update the settings for the case type.
    For more information, see Case-type settings.
  4. Update the processes that are associated with the case type.
  5. Optional: Add processes to the case type.
    For more information, see Automating work by creating case types.
  6. Repeat these steps for any other case types, as necessary.

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