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Configuring approval flows

Updated on March 21, 2023

Pega Smart Dispute for Issuers provides default approval flows that serve as reusable assets which can be added to a process. These default flows include write-off, Chargeback, Case filing stages for Mastercom cases.

Pega Smart Dispute for Issuers Implementation Guide
  1. In Dev Studio, click LaunchDisputes Manager portal.
  2. Click Configuration wizard.
  3. Expand each approval flow and decide whether they should be enabled.
  4. If the approval flow is enabled, ensure that the threshold amount is correct for each value.
  5. Click Add item to add thresholds, if necessary.

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