Pega Smart Dispute for Issuers can integrate with a range of products
offered by Ethoca and Verifi to enable collaboration between cardholders, issuers, and
merchants to prevent dispute claims.
The following third-party products
help resolve unrecognized transactions and eliminate chargebacks through direct
relationships with merchants:
- EthocaAlerts and Verifi CDRN redirect cardholder disputes from the bank to the
merchant for assesment, potential dispute resolution, and chargeback prevention in
- EthocaEliminator and Verifi Order Insight provide access to merchant order details
in real time.
Confirm that the customer has agreements in place with the network they wish to
implement. The agreement is between the customer and the respective network, not between
Pega and the network. If the customer does not have agreements in place and wishes to use
this functionality, direct the customer to contact Verifi and/or Ethoca directly.
Pega Smart Dispute for Issuers
To configure integration for dispute resolution or to
obtain merchant data, complete the following tasks: