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Configuring qualify fraud questions

Updated on March 21, 2023

When you select the Check if claim is Fraud check box on the transaction selection page, qualify fraud questions are presented during the customer fraud interview. To help the back office with their fraud investigation, review the questions and add or modify questions as appropriate.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter QualifyFraudDisputes and select the PegaCard-Sd- section rule from the results.
  2. Click Save As.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Add or modify questions, if necessary.
    Important: Do not modify the Do you want to continue as Fraud? question as it determines the next actions in the flow.
  7. A dynamic layout exists in this section. Review the sections that appear when the user selects Application Fraud from the .FraudTypeApp list.
    Important: Do not modify the contents of this list, as this determines which layout is presented.
  8. Click Save.

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