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Configuring reassertion values

Updated on March 21, 2023

Reassertion is the process in which a customer wants to reopen a previously closed and denied claim. For reassertion, instead of reopening the old dispute (which may violate the regulation dates), a new dispute is created.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter ValidReassert and select the PegaCard-Sd- Dispute class when rule from the results.
  2. Click Save As.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Add or edit values, if needed.
  7. Click Save.
  8. Repeat steps 2-7 for the ReassertNotResolved when rule, if necessary.
  9. Repeat steps 2-7 for the CalculateReassertionDatesactivity rule, if necessary.

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