Configuring Regulation E requirements
Regulation E (Reg E) processing in Pega Smart Dispute for Issuers includes many configurable options, so that a bank can comply with the regulation but remain consistent with the bank's policies.
- Configurable Attestation and Written Notification options.
- SLA rules to ensure provisional credit is given within Reg E time lines.
- Decision rules to configure provisional credit automatically or manually.
- Landing page for configuring Reg E processing rules.
Pega Smart Dispute for Issuers
Implementation Guide
To configure Reg E requirements, complete the following
tasks:
- Modifying Regulation E decision rules
- Modifying Regulation E document receipt service-level agreement rules
- Modifying Regulation E at the claim level
- Modifying the reverse provisional credit service-level agreement
- Setting up process fees in debit disputes
- Configuring days for cardholder re-bill for Regulation E cases
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