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Defining operator attributes

Updated on March 21, 2023

An operator's access group affects what the operator can do in the application.

Pega Smart Dispute for Issuers Implementation Guide
In addition to the access group, three fields in the operator record influence how the application handles assignment of work to the user:
  • Work group
  • Skills
  • Calendar
Tip: In many implementations, it is more efficient for the application to set values in the operator record during the authentication process than it is to have an administrator manually maintain these records. These rules must be configured as part of the authentication mechanism for your site. For more information, see More about Authentication Services.

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