Enabling third-party merchant data providers
For card-absent transactions, Pega Smart Dispute for Issuers can obtain online merchant data from third-parties such as Ethoca and Verifi to prevent dispute claims where possible. Enable the use of third-party resolution networks by completing the following steps.
Pega Smart Dispute for Issuers
Implementation Guide
To enable Pega Smart Dispute for Issuers to obtain online merchant data from a
third-party provider, your organization must have signed agreements with Ethoca and/or
Verifi. If the agreements are not in place, Pega Smart Dispute for Issuers can use
transaction details provided by a bank card organization such as Mastercard or
Visa.
- Click .
- Click the Third-Party Merchant Details tab.
- On the Third Party Merchant Details tab, decide whether to
use third-party-provided merchant data by selecting the appropriate
option:
- To use merchant data from a third-party provider, click Yes.
- To use transaction data from a bank card association, click No.
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