Implementing Mastercom Claims Manager
The Mastercom Claims Manager allows you to integrate the Mastercard Mastercom API withPega Smart Dispute for Issuers to manage and process dispute claims. Complete the following steps to implement the Mastercom Claims Manager.
Pega Smart Dispute for Issuers
Implementation Guide
- Enabling the Mastercom interface
- Enabling service request and response logging
- Configuring the Mastercom authentication profile
- Toggling simulation mode
- Defining custom work queues
- Extending service call request response
- Configuring request post-processing
- Configuring response post-processing
- Configuring CVM priorities
- Configuring the document format
- Configuring documents at the reason code level
- Configuring ancillary questions at the reason code level
- Configuring dispute validations at the reason code level
- Mastercom queue processing review
- MCOM: SLA processing details
- MCOM: Collaboration Layer
- MCOM: Extension points and configurations
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