Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Implementing section 75

Updated on March 21, 2023

Section 75 is a regulatory rule in the United Kingdom that requires issuers to review certain disputed transactions and ensure, that the cardholder receives full credit for the actual purchase cost of merchandise or services in certain scenarios.

Pega Smart Dispute for Issuers Implementation Guide

The following dispute reasons that are eligible for Section 75:

  • I have never received the merchandise/service
  • The merchandise/service was not as described
  • The merchandise/service was counterfeit
  • I have another issue with this transaction

For more details on the Section 75 implementation, see Section 75 Implementation guide on Pega Community.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us