Implementing section 75
Section 75 is a regulatory rule in the United Kingdom that requires issuers to review certain disputed transactions and ensure, that the cardholder receives full credit for the actual purchase cost of merchandise or services in certain scenarios.
Pega Smart Dispute for Issuers
Implementation Guide
The following dispute reasons that are eligible for Section 75:
- I have never received the merchandise/service
- The merchandise/service was not as described
- The merchandise/service was counterfeit
- I have another issue with this transaction
For more details on the Section 75 implementation, see Section 75 Implementation guide on Pega Community.
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