Modifying automatic correspondence
Review customer-facing correspondence with the bank and determine whether they want to use a Pega system or an external system.
Pega Smart Dispute for Issuers
Implementation Guide
- In the Dev Studio header search text field, enter the name of the correspondence rule that you want to modify and select the correspondence rule from the results.
- Click Save As.
- In the Apply to field, select the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open.
- Modify the properties or content of the letter, if needed.
- Click Save.
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