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Modifying automatic correspondence generation

Updated on March 21, 2023

Pega Smart Dispute for Issuers automatically generates claim correspondence based on conditions defined either in an activity or in a flow. The PegaCard-Sd-Claim-.WaitToCloseCoverservice-level agreement rule starts the AllCoveredResolvedCheck activity that determines which letters to send and when to send them. This service-level agreement rule runs every 24 hours until all disputes (covered objects) are resolved.

Pega Smart Dispute for Issuers Implementation Guide
Before you begin: Modify the steps in an activity to stop follow-up letter-sending process. You can change the conditions that determine which letter is sent and its timing.

Claim-level correspondence (Rule-Obj-Corr) records are in the PegaCard-Sd-Claim- class.

The following correspondence records are used most often. View each correspondence rule and modify them, if needed:

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