Pega Smart Dispute for Issuers automatically generates claim correspondence based on conditions defined either in an activity or in a flow. The PegaCard-Sd-Claim-.WaitToCloseCoverservice-level agreement rule starts the AllCoveredResolvedCheck activity that determines which letters to send and when to send them. This service-level agreement rule runs every 24 hours until all disputes (covered objects) are resolved.

• Modifying the Claim Affidavit correspondence
• Removing the Acknowledgement, Affidavit, and Follow-up letters
• Modifying the Claim Acknowledgment correspondence
• Modifying the Claim Researching correspondence
• Removing the Claim Resolved letter from the flow