A letter is sent if a claim is still in an open status 24 hours after it was created (based on the SLA Deadline field) and contains at least one unresolved dispute. The letter is sent only once, when the service level runs for the first time.
- In the Dev Studio header search text field, enter AcknowledgeClaim and select the correspondence rule from the results.
- Click Save As.
- In the Apply to field, select the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open.
- Modify the properties or content of the letter, if needed.