A letter is sent if a claim is still in an open status 24 hours after it was created (based on the SLA Deadline field), the claim has at least one non-resolved dispute, and the claim reason is fraud. The letter is sent only once, the first time the service level runs.
- In the Dev Studio header search text field, enter CardHolderAffidavitClaim and select the correspondence rule from the results.
- Click Save As.
- In the Apply to field, select the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open.
- Modify the properties or content of the letter, if needed.