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Modifying the Claim Affidavit correspondence

Updated on March 21, 2023

A letter is sent if a claim is still in an open status 24 hours after it was created (based on the SLA Deadline field), the claim has at least one non-resolved dispute, and the claim reason is fraud. The letter is sent only once, the first time the service level runs.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter CardHolderAffidavitClaim and select the correspondence rule from the results.
  2. Click Save As.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Modify the properties or content of the letter, if needed.
  • Previous topic Modifying automatic correspondence generation
  • Next topic Removing the Acknowledgement, Affidavit, and Follow-up letters

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