A letter is sent if a claim is still in an open status five days after it was created, and the claim has at least one unresolved dispute.
- In the Dev Studio header search text field, enter ResearchingClaim and select the correspondence rule from the results.
- Click Save As.
- In the Apply to field, select the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open.
- Modify the properties or content of the letter, if needed.