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Modifying dispute qualification scripts

Updated on March 21, 2023

Dispute Qualification scripts contain qualification questions and the TalkOff scripts. Use this procedure to update the dispute questionnaire in the Qualify Dispute assignment for every dispute reason in given business.

Pega Smart Dispute for Issuers Implementation Guide

The following example refers to the I canceled the merchandise/service dispute reason for Visa association.

  1. In the Dev Studio header search text field, enter CustomerDisputeQuestionnaireCS and select the PegaCard-Sd-Dispute-Visa section rule from the results.
  2. Open the CustomerDisputeQuestionnaireCS_Ext extension point available at the end of the section.
  3. Click Save As.
  4. In the Apply to field, select the appropriate implementation class for your application.
  5. In the Add to ruleset list, select the ruleset for your application.
  6. Click Create and open.
  7. Modify or move the questions as necessary.
    Note: You can modify or add questions. Do not remove questions.
  8. Click Save.
  9. Repeat this procedure to update/add questionnaire for all applicable dispute reasons.

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