A Disputes operator can create a case for a customer even if they cannot find the underlying transaction (because of systems issues or other posting problems). As a result, they can keep track of the customer’s problem, meet regulatory and policy rules, and solve the problem for the customer.
- In the Dev Studio header search text field, enter TransactionDetailsEntry and select the section rule from the results.
- Click Save as.
- In the Apply to field, enter the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open
- If needed, add fields to the section.
- Click Save.