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Modifying multiple partial dispute values

Updated on March 21, 2023

This feature restricts the processing of multiple partial disputes on the same transaction if the total exceeds the transaction amount. The system ensures that the sum of all the disputes which have been resolved in the cardholder’s favor and disputes in progress do not exceed the transaction amount itself. The IsInCustomerFavor rule lists the statuses that are considered resolved in the customer's favor. Update this rule to add or change this status list.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter IsInCustomerFavor and select the Work- when rule from the results.
  2. Click Save As.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Add or remove values, if needed.
  7. Click Save.

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