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Modifying the provisional credit decision tree

Updated on March 21, 2023

The Provisional Credit decision tree evaluates a work object based on product type such as Gold or VIP, value, and dispute history to determine whether provisional credit should be given to the cardholder. Pega Smart Dispute for Issuers comes with a provisional credit decision tree that you can use or modify if your business rules change.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter IsProvisionalCredit and select the decision tree.
  2. Click Save as.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the appropriate implementation class for your application.
  5. Click Create and open.
  6. Edit the If statements as needed.
    • Enter a comparison starting with one of the comparison operators <, >, <>, =, == ( Java identity), >= or <=. If you do not start the expression with an operator, the system assumes =.
    • Typically, you should follow the comparison operator with a literal value between quotation marks, or a scalar string property reference.
    • Modify the values for cardholder value, account details, dispute amount, fraud indicator, and result count.
  7. Click Save.

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