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Modifying the reverse provisional credit service-level agreement

Updated on March 21, 2023

Regulation E specifies that if you reverse provisional credit because you find the customer liable, you must notify the customer within a minimum of 5 business days that you will be reversing the credit. The Reverse Provisional Credit action sends the notification to the customer about the reversal, and sets the ReverseProvisionalCredit service-level rule on the 5th business day. The reversal accounting entry is completed with the completion notice sent to the customer.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter ReverseProvisionalCredit and select the service-level agreement rule from the results.
  2. Click Save as.
  3. In the Apply to field, enter the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open
  6. If needed, change the default 5-day rule to a longer time period.
    Under Reg E rules, time period cannot be shorter than 5 days.
  7. Click Save.

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