Modifying the reverse provisional credit service-level agreement
Regulation E specifies that if you reverse provisional credit because you find the customer liable, you must notify the customer within a minimum of 5 business days that you will be reversing the credit. The Reverse Provisional Credit action sends the notification to the customer about the reversal, and sets the ReverseProvisionalCredit service-level rule on the 5th business day. The reversal accounting entry is completed with the completion notice sent to the customer.
Pega Smart Dispute for Issuers
Implementation Guide
- In the Dev Studio header search text field, enter ReverseProvisionalCredit and select the service-level agreement rule from the results.
- Click Save as.
- In the Apply to field, enter the appropriate implementation class for your application.
- In the Add to ruleset list, select the ruleset for your application.
- Click Create and open
- If needed, change the default 5-day rule to a longer time period.Under Reg E rules, time period cannot be shorter than 5 days.
- Click Save.
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