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Reviewing Pinless (Signature) reason codes

Updated on March 21, 2023

Pega Smart Dispute for Issuers includes reason code rules for legacy and Mastercard, along with Reason Code Advisor to help dispute operators correctly select the appropriate reason code.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter the reason code you want to review, and select the dispute reason code rule from the results.
  2. Review, but do not modify these rules. If the customer states that they are not configured per the association rules, open a Service Request with Global Customer Service and the Pega Smart Dispute for Issuers product team will review and address as appropriate.

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