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Setting up calendars

Updated on March 21, 2023

Pega Smart Dispute for Issuers uses calendars to determine which dates are business days as well as the hours of operations on those days.

Non-business days include weekends and holidays. Calendars affect the following activities:

  • Service level rules can specify goal and deadline times in business days.
  • Accounting can only be posted on business days.
Pega Smart Dispute for Issuers Implementation Guide
  1. In the Application Explorer, search for the Data-Admin-Calendar and select a calendar named Default.
  2. Click Save As.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Adjust the business hours or add holidays, if necessary.
    Note: Calendars are stored as instances of the Data-Admin-Calendarclass. Calendars must be named Default and use a start date of January 1 in the format yyyymmdd. Update or create instances for each year to define business days and local holidays.
  7. Click Save.

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