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Setting up Customer Offset Account

Updated on March 21, 2023

Customer offset account is configured in Smart disputes to process Provisional Credit at claim level from the front office channel. This account is also used in Reg E scenarios where Issuers determine that Cardholder is liable but would like to give a 5-day notice to Cardholder before debiting them. During this 5-day period, the debit is marked on the Customer Offset account. After the 5-day period is completed, cardholders will be debited, and the Customer offset will be credited.

Pega Smart Dispute for Issuers Implementation Guide

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