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Setting up process fees in debit disputes

Updated on March 21, 2023

Regulation E requires the return of fees and interest if they were caused by a disputed transaction. Before granting provisional credit for debit transactions, Pega Smart Dispute for Issuers simulates integration to the bank deposit account system to return any fees posted to the account since the transaction date. The user can decide if any or all of these various fees need to be credited back to the customer.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter SelectChargeFees and select the PegaCard-Sd- flow from the results.
  2. Click Save as.
  3. In the Apply to field, enter the appropriate implementation class for your application.
  4. In the Add to ruleset list, select the ruleset for your application.
  5. Click Create and open.
  6. Add integration points, if necessary, to retrieve fees from the bank's deposit account system. You can also review the manual entry screens within the flow and modify them as appropriate.
  7. Click Save.
  • Previous topic Modifying the reverse provisional credit service-level agreement
  • Next topic Configuring days for cardholder re-bill for Regulation E cases

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