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Setting the third-party resolution preference

Updated on March 21, 2023

If multiple networks are enabled, you can configure Pega Smart Dispute for Issuers to evaluate the preferred third-party network for merchant eligibility by evaluating the parameters configured. Use the RankThirdPartyNetwork to specify the order of preferred third-party networks. Additionally, you can configure the application to consider other transactional data values to determine which network should be used if the transaction data meets specific criteria.

Pega Smart Dispute for Issuers Implementation Guide

For example, the bank may want to route disputes to one of the third-party networks based on a particular POSEntrymode value.

If the POSEntrymode value of the disputed transaction matches that value, then the applicable network is the first preference for routing the dispute. The application checks the merchant list to see if the merchant subscribes to that network. If so, the application routes the dispute to the preferred network for processing. If the merchant does not subscribe to the preferred network, the application then selects the network with the next best rank and checks for merchant eligibility.

  1. In Dev Studio, in the Data explorer, click Third Party configurations.
  2. On the Records tab, review the ranking and parameters of the third-party networks and add applicable values for TerminalCode and POSEntryMode to determine which third-party network to use first.

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