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Setting up the write-off criteria for entry evaluation

Updated on March 21, 2023

Pega Smart Dispute for Issuers performs an evaluation for write-off after a dispute has been qualified. The IsWriteOff decision tree is used to evaluate whether the dispute should be written off, based on criteria such as account details, amount, and dispute history. The write-off workflow uses the write-off decision tree to capture best practice business logic and uses it to make automated decisions.

Pega Smart Dispute for Issuers Implementation Guide
  1. In the Dev Studio header search text field, enter IsWriteOff and select the decision tree from the results.
  2. Click Save as.
  3. In the Apply to field, select the appropriate implementation class for your application.
  4. In the Add to ruleset list select the ruleset for your application.
  5. Click Create and open.
  6. Edit the If statements as needed.
    • Enter a comparison starting with one of the comparison operators <, >, <>, =, == (Java identity), >= or <=. If you do not start the expression with an operator, the system assumes =.
    • Typically, you should follow the comparison operator with a literal value between quotation marks, or a scalar string property reference.
    • Modify the values for cardholder value, account details, dispute amount, fraud indicator, and result count.
  7. Click Save.

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