Post-chargeback processing
Pega Smart Dispute for Issuers includes flow rules and scheme requirements for post-chargeback or dispute submission processing, as indicated by the payment networks.
Chargeback representment or dispute response
The application includes the association schemes rules for processing the acquirer s chargeback representment (MasterCard) or dispute response or pre-arbitration filing (Visa.) Pega Smart Dispute for Issuers also maintains chargeback representment reasons based on the original chargeback reason code, as well as standard notices and automated accounting entries.Pre-compliance and compliance
Operators can choose to file pre-compliance and, depending on the response, compliance, based on the specific issues raised in the case. Pega Smart Dispute for Issuers includes all forms, reasons for filing, edits, and interface messages. Subsequent processing options are based on the response to the filing from the acquirer and you can manage them in particular work queues or by operator privileges.
Pre-arbitration and arbitration
Issuers can file pre-arbitration and arbitration when the response from the acquirer is not deemed adequate. Pega Smart Dispute for Issuers includes screens, forms, interface messages, and arbitration reasons, as well as response options based on Visa s decision.
Previous topic Accounting Next topic Third-party processing