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Post-chargeback processing

Updated on June 12, 2022

Pega Smart Dispute for Issuers includes flow rules and scheme requirements for post-chargeback or dispute submission processing, as indicated by the payment networks.

Pega Smart Dispute for Issuers

Chargeback representment or dispute response

The application includes the association schemes rules for processing the acquirer s chargeback representment (MasterCard) or dispute response or pre-arbitration filing (Visa.) Pega Smart Dispute for Issuers also maintains chargeback representment reasons based on the original chargeback reason code, as well as standard notices and automated accounting entries.

Pre-compliance and compliance

Operators can choose to file pre-compliance and, depending on the response, compliance, based on the specific issues raised in the case. Pega Smart Dispute for Issuers includes all forms, reasons for filing, edits, and interface messages. Subsequent processing options are based on the response to the filing from the acquirer and you can manage them in particular work queues or by operator privileges.

Pre-arbitration and arbitration

Issuers can file pre-arbitration and arbitration when the response from the acquirer is not deemed adequate. Pega Smart Dispute for Issuers includes screens, forms, interface messages, and arbitration reasons, as well as response options based on Visa s decision.

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