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Third-party processing

Updated on June 12, 2022

Pega has formal relationships with two third-party dispute-avoidance firms, namely Verifi and Ethoca. The application provides end-to-end integration through Pega 7 connectors, as well as flow rules, and audit information for issuers who partner with these organizations. For an issuer who has contracted with both companies, there is a configuration panel to decide which service s merchant list to check first. We expect to continue adding new functionality to future releases.

Pega Smart Dispute for Issuers

Verifi

Pega’s integration to Verifi’s CORN and Order Insight products include audit trail and footer tab with full status information; locally stored merchant file with extensible match criteria; and an auto-creditmatch rule for positive responses (merchant has issued credit) from the Verifi merchant. Pega Smart Dispute for Issuers includes integration to Verifi’ s new real-time merchant data interface called Order Insight. The configuration is included to turn on this real-time call for additional merchant data within the “do not recognize” flow.

Ethoca

Integration to Ethoca platform includes audit trail and footer tab with full status information; locally stored merchant file with extensible match criteria, or API lookup for merchant match; auto-credit-match rule for resolved and refunded outcomes; responses to authorization disputes prior to actual transaction posting. Pega Smart Dispute for Issuers includes integration to Ethoca’s Eliminator real -time merchant data, also configured within the “do not recognize” flow.

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