If service request and response logging is enabled, Pega Smart Dispute for Issuers captures all MasterCom service interaction events in the audit log available for each case in the Third Party tab under the Audit tab. All error messages are listed in the external logs with the ERROR log level.

For more information, see “Enabling service request and response logging” in the Pega Smart Dispute for Issuers 7.4 Implementation Guide.

Event logging customization

With the LogMCOMClaimsMgrSvcInvocationExtension data transform, you can override and add any custom logging functionality that might be required for your implementation.

For more information, see “Customizing audit logging” in the Pega Smart Dispute for Issuers 7.4 Implementation Guide.

Sensitive information in the audit logs

With the GetSanitizedJSONForMCOMLogging data transform, you can hide any sensitive information, such as customers' account and card numbers, from audit logs.

For more information, see “Hiding sensitive information from audit logs” in the Pega Smart Dispute for Issuers 7.4 Implementation Guide.