Appendix B: Sample modeler workflows
This appendix shows the Smart Investigate flows for the following categories:
- Message Processing Workflows —Used during message processing to parse, format, and process the messages.
- Accounting Workflows —Used when processing accounting transactions to repair, verify, and create associated correspondence.
- Correspondence Workflows —Used when creating and sending correspondence.
- Case Processing Workflows —Used during case processing to check for duplicate cases and to process transactions.
- Intent-Led Workflows —Used during customer interactions to evaluate what process should be suggested to the CSR.
- Compensation Workflows — Used during claim processing to process the claims.
The tables starting on this page index the flow name, class, and page number in this appendix with a diagram of the flow. You can also view these flows through Smart Investigate for Payments using the class and flow names listed. For more detailed information about Smart Investigate for Payments flows, use the Application Overview section of the Manage Rules workspace and click Document.
See FlowDesign Shapes for a brief description of the flow shapes.
Message Processing FlowsFlow Name Class SWIFTParseMessage PegaSI-MsgCase-Swift FedService ParseMessage PegaSI-MsgCase-FedSvc FreeFormatTextParse PegaSI-MsgCase StepByStep PegaSI-MsgCase
Accounting Flows
| Flow Name | Class |
| AcctgRepair | PegaCommBank-Work |
| AcctgRepairDocument | PegaCommBank-Work |
| CreateAdjustment | PegaCommBank-Work |
| CreateTxnCorrespondence | PegaCommBank-Work |
| CreateAcctgCorrespondence | PegaCommBank-Work |
| FinStepVerifOneLevel | PegaCommBank-Work |
| FinStepVerifTwoLevels | PegaCommBank-Work |
| FinStepVerifThreeLevels | PegaCommBank-Work |
Correspondence Flows
| Flow Name | Class |
| SendCorr | PegaSI-Work- |
| EnterCorrDetailsSF | PegaCommBank-Corr- |
| CorrCreateSBS | PegaSI-Work- |
| SwiftCorrCreate | PegaCommBank-Work- |
| FedSvcCorrCreate | PegaCommBank-Work- |
| AppCorrVerifySend | PegaCommBank-Work- |
Case Processing Flows
| Flow Name | Class |
| StepByStep | PegaSI-Work |
| DuplicateSearch | PegaSI-Work |
| NewWork | Pega-SI-Work-BulkEntry |
| BCETranFlow | PegaSI-Work-BulkEntry |
| BCECollectTRNFromSpreadsheet | PegaSI-Work-BulkEntry |
| ProcessInboundIndemnity | PegaSI-Work |
| ProcessOutboundIndemnity | PegaSI-Work |
Intent-led Flows
| Flow Name | Class |
| NewWork | PegaSI-Work-BCNR |
| BCNR | PegaSI-Work-BCNR |
| CoverNonReceipt | PegaSI-Work-BCNR |
| NewWork | Pega-SI-Work-UTACr |
| UltBeneUTA | Pega-SI-Work-UTACr |
| UTACover | Pega-SI-Work-UTACr |
| UTAStmtCR | Pega-SI-Work-UTACr |
| UTAPymtOrder | Pega-SI-Work-UTACr |
| NewWork | Pega-SI-Work-Return |
| NewWork | PegaSI-Work-CorrBkChg |
Report Flows
| Flow Name | Class |
| SLAFlow | PegaSI-Work-ScheduledReport |
| VerifySendCorr | PegaSI-Work-ScheduledReport |
Compensation Flows
| Flow Name | Class | Function |
| ClaimAmendBene | PegaSI-Compensation | ProcessClaim Amend Beneficiary compensation; calls ClaimAmendBeneSF and ReceiveAmendBene flows |
| ClaimAmendBeneSF | PegaSI- Compensation | Screen flow for processing Claim Amend Beneficiary compensation |
| ClaimBackValue | PegaSI- Compensation | Process Claim Back Value compensation; calls ClaimBackValueSFand ReceiveBackValue flows |
| ClaimBackValueSF | PegaSI- Compensation | Screen flow for processing Claim Back Value compensation |
| ClaimForwardValue | PegaSI- Compensation | Process Claim Forward Value compensation; calls ClaimForwardValueSFand ReceiveForwardValue flows |
| ClaimForwardValueSF | PegaSI- Compensation | Screen flow for processing Claim Forward Value compensation |
| ClaimUnjustEnrichment | PegaSI-Compensation | Process Claim Unjust Enrichment (use of funds) compensation; calls ClaimUnjustEnrichmentSF and ReceiveUnjustEnrichmentflows |
| ClaimUnjustEnrichmentSF | PegaSI- Compensation | Screen flow for processing Claim Unjust Enrichment (use of funds) compensation |
| CompensationAccounting | PegaSI- Compensation | Flow with assignment to enter compensation accounting allocations;calls CreateAdjustment flow |
| NewWork | PegaSI- Compensation | Called by all compensation cases OnAdd |
| InitialProcessing | PegaSI- Compensation | Called by compensation NewWork flow |
| PayAmendBene | PegaSI- Compensation | ProcessPay Amend Beneficiary compensation; calls PayAmendBeneSFflow |
| PayAmendBeneSF | PegaSI- Compensation | Screen flow for processing Pay Amend Beneficiary compensation |
| PayBackValue | PegaSI- Compensation | Process Pay Back Value compensation |
| PayBackValueSF | PegaSI- Compensation | Screen flow for processing Pay Back Value compensation |
| PayForwardValue | PegaSI- Compensation | ProcessPay Forward Value compensation; calls PayForwardValueSFflow |
| PayForwardValueSF | PegaSI- Compensation | Screen flow for processing Pay Forward Value compensation |
| PayUnjustEnrichment | PegaSI-Compensation | ProcessPay Unjust Enrichment (use of funds) compensation; calls PayUnjustEnrichmentSF flow |
| PayUnjustEnrichmentSF | PegaSI- Compensation | Screen flow for processing Pay Unjust Enrichment (use of funds)compensation |
| ReceiveAmendBene | PegaSI- Compensation | Process Receive Amend Beneficiary compensation; calls ReceiveAmendBeneSFflow |
| ReceiveAmendBeneSF | PegaSI- Compensation | Screen flow for processing Receive Amend Beneficiary compensation |
Compensation Flows
| Flow Name | Class | Function |
| ReceiveBackValue | PegaSI-Compensation | Process Receive Back Value compensation |
| ReceiveBackValueSF | PegaSI- Compensation | Screen flow for processing Receive Back Value compensation |
| ReceiveForwardValue | PegaSI- Compensation | Process Receive Forward Value compensation; calls ReceiveForwardValueSFflow |
| ReceiveForwardValueSF | PegaSI- Compensation | Screen flow for processing Receive Forward Value compensation |
| ReceiveUnjustEnrichment | PegaSI- Compensation | Process Receive Unjust Enrichment (use of funds) compensation;calls ReceiveUnjustEnrichmentSF flow |
| ReceiveUnjustEnrichmentSF | PegaSI- Compensation | Screen flow for processing Receive Unjust Enrichment (useof funds) compensation |
| RequestAmendBene | PegaSI- Compensation | Process Request Amend Beneficiary compensation; calls RequestAmendBeneSFand PayAmendBene flows |
| RequestAmendBeneSF | PegaSI-Compensation | Screen flow for processing Request Amend Beneficiary compensation |
| RequestBackValue | PegaSI- Compensation | Process Request Back Value compensation; calls RequestBackValueSFand PayBackValue flows |
| RequestBackValueSF | PegaSI- Compensation | Screen flow for processing Request Back Value compensation |
| RequestForwardValue | PegaSI- Compensation | Process Request Forward Value compensation; calls RequestForwardValueSFand PayForwardValue flows |
| RequestForwardValueSF | PegaSI- Compensation | Screen flow for processing Request Forward Value compensation |
| RequestUnjustEnrichment | PegaSI-Compensation | Process Request Unjust Enrichment (use of funds) compensation; calls RequestUnjustEnrichmentSF and PayUnjustEnrichmentflows |
| RequestUnjustEnrichmentSF | PegaSI- Compensation | Screen flow for processing Request Unjust Enrichment (use of funds) compensation |
| StepByStep | PegaSI- Compensation | Step by step processing for compensation cases |
- SWIFT ParseMessage
- Fed Service ParseMessage
- FreeFormatTextParse
- Message processing stepbystep
- AcctgRepair
- AcctgRepairDocument
- CreateAdjustment
- CreateTxnCorrespondence
- CreateAcctgCorrespondence
- FinStepVerifOneLevel
- FinStepVerifTwoLevels
- FinStepVerifThreeLevels
- SendCorr
- EnterCorrDetailsSF
- CorrCreateSBS
- SwiftCorrCreate
- FedSvcCorrCreate
- AppCorrVerifySend
- AppCorrTicklerVerifySend
- AppCorrRepair
- Case Processing StepByStep
- DuplicateSearch
- Bulk Entry NewWork
- BCETranFlow
- BCECollectTRNFromSpreadsheet
- ProcessInboundIndemnity
- ProcessOutboundIndemnity
- BCNR NewWork
- BCNR
- VerifySendCorr
- UTACr newwork
- UltBeneUTA
- UTACover
- UTAStmtCR
- UTEPymtOrder
- Return newwork
- Corresponding bank charges (MT191) new work
- SLAFlow
- Compensation NewWork
- InitialProcessing
- PayBackValue
- PayBackValueSF
- ReceiveBackValue
- ReceiveBackValueSF
- StepByStep
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