The following is a list and description of the MIS reports located under the MIS Reports tab in the Reports workspace.

ReportName: Reopened Case ReportBy Operator

Class and Rule Name: PegaSI-Data-WorkAction.SIReopenedSummary

Description: Report summary of the number of cases reopened by operator with graphic display and drill down capability by operator to review and display individual reopened cases.

ReportName: Repaired Case Report by Operator QR

Class and Rule Name: PegaSI-Data-WorkAction.SIRepairedSummary

Description: Report Summary of the number of cases repaired by operator with graphic display and drill down capability by operator to review and display individual repaired cases.

ReportName: Cancelled Case Report by Operator

Class and Rule Name: PegaSI-Data-WorkAction.SICancelledSummary

Description: Report summary of the number of cases cancelled by operator with graphic display and drill down capability by operator to review and display individual cancelled cases.

ReportName:Quality Review Report by Operator QR

Class and Rule Name: PegaSI-Data-WorkAction.SIQRSummary

Description: Report Summary of the number cases reviewed for quality by operator with graphic display and drill down capability by operator to review and display individual reopened cases.