Smart Investigate for Payments is designed for immediate use out of the box for demonstration and training purposes. It comes with a working set of rules and the supporting infrastructure that can simulate connectivity with your transaction databases. With a minimal change to existing rules and the implementation of connectivity to your external systems and databases, you can put the product into production in a short time frame. As your experience grows, you can extend the product to standardize, streamline, and adapt your evolving business processes, using the patented Pegasystems rule-based architecture.

Smart Investigate for Payments uses a complete set of packaged services to handle the day-to-day complexity and management of your payment processing exceptions. These services include the following:

• Case management
  • Multibank capabilities
  • Straight through processing
  • Efficient UI — single case, bulk case entry, expandable data areas and scrollable work panels
  • Screen icons to display images and attachments (single and multiple)
  • Hypertext links to related cases as well as related data found in other cases, external applications and data objects
  • Priority Bulk case processing, including import of spreadsheet
• Message processing
  • Free-text parsing of unstructured messages
  • Consistent processing of SWIFT, SWIFTNet, Fed Service, e-mail, telex, and other electronic messages
  • Ability to automatically attach messages to new or existing investigations
• Paperless environment
  • Data captured manually or automatically stored in an electronic folder
  • Desktop scanning and archive of supporting source and research documents
• Work routing and assignment
  • Automated and manual work distribution
  • Option to expose work queues to an operator or “push” work to operators based on priority, availability, and skill set
  • Worklist and workbasket management guided by automatic prioritization
• Service level management
  • Goal and deadline time monitoring and escalation
  • Online warnings and indicators
  • Defined escalation procedures
• Accounting
  • Full adjustment accounting module
  • Comprehensive audit of time, date and operator for accounting entries
  • Multi-level verification
  • Accounting document generation in multimedia formats
• Compensation
  • Pay, receive, request, claim, and apply interest
  • Amend beneficiary
  • Use of funds
  • Back value
  • Forward value
  • Indemnities
• Duplicate case searching
  • User-defined and managed search criteria and threshold scoring
  • Confidence level specification for evaluation
  • Auto resolution of duplicate cases
• Correspondence
  • HTML- or Microsoft Word-based, user-defined templates for general correspondence and SWIFT and Fed Service messages
  • Automated or manual generation
  • Multimedia output channels
  • Repair and verification processes
  • Include all attachments or most recent attachment by type with outbound e- mail
  • Copies to interested parties
• Transaction database integration
  • Online search portal for transaction retrieval and review
  • Standard access services from within the application
  • Customer information
• External system interface and feed capabilities
  • Inbound/outbound Fed Service, SWIFT, SWIFTNet
  • Customer Information File integration
  • Inbound/outbound e-mail
  • Inbound Nostro Exceptions File feed
  • Accounting transaction feed
  • Support for external currency validation
• Reporting
  • Standard productivity and throughput reports
  • Drill-down capabilities from summary screens to detailed case data review
  • Open database for third-party reporting tools
  • Standard export function to Microsoft Excel format
  • Wizard to facilitate the creation of new reports
  • Up to four reports visible on Dashboard
  • Report scheduler
• Self Service
  • Web Services for most common functions

Pega Smart Investigate for Payments runs in the Pega 8 environment, a business process management platform that dynamically integrates both process and practice rules.