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Pega Smart Investigate for Payments implementation guide

Updated on March 4, 2022
Pega Smart Investigate for Payments Implementation Guide

Smart Investigate for Payments is designed for immediate use out of the box for demonstration and training purposes. It comes with a working set of rules and the supporting infrastructure that can simulate connectivity with your transaction databases. With a minimal change to existing rules and the implementation of connectivity to your external systems and databases, you can put the product into production in a short time frame. As your experience grows, you can extend the product to standardize, streamline, and adapt your evolving business processes, using the patented Pegasystems rule-based architecture.

Smart Investigate for Payments uses a complete set of packaged services to handle the day-to-day complexity and management of your payment processing exceptions. These services include the following:

  • Case management
    • Multibank capabilities
    • Straight through processing
    • Efficient UI — single case, bulk case entry, expandable data areas and scrollable work panels
    • Screen icons to display images and attachments (single and multiple)
    • Hypertext links to related cases as well as related data found in other cases, external applications and data objects
    • Priority Bulk case processing, including import of spreadsheet
  • Message processing
    • Free-text parsing of unstructured messages
    • Consistent processing of SWIFT, SWIFTNet, Fed Service, e-mail, telex, and other electronic messages
    • Ability to automatically attach messages to new or existing investigations
  • Paperless environment
    • Data captured manually or automatically stored in an electronic folder
    • Desktop scanning and archive of supporting source and research documents
  • Work routing and assignment
    • Automated and manual work distribution
    • Option to expose work queues to an operator or “push” work to operators based on priority, availability, and skill set
    • Worklist and workbasket management guided by automatic prioritization
  • Service level management
    • Goal and deadline time monitoring and escalation
    • Online warnings and indicators
    • Defined escalation procedures
  • Accounting
    • Full adjustment accounting module
    • Comprehensive audit of time, date and operator for accounting entries
    • Multi-level verification
    • Accounting document generation in multimedia formats
  • Compensation
    • Pay, receive, request, claim, and apply interest
    • Amend beneficiary
    • Use of funds
    • Back value
    • Forward value
    • Indemnities
  • Duplicate case searching
    • User-defined and managed search criteria and threshold scoring
    • Confidence level specification for evaluation
    • Auto resolution of duplicate cases
  • Correspondence
    • HTML- or Microsoft Word-based, user-defined templates for general correspondence and SWIFT and Fed Service messages
    • Automated or manual generation
    • Multimedia output channels
    • Repair and verification processes
    • Include all attachments or most recent attachment by type with outbound e- mail
    • Copies to interested parties
  • Transaction database integration
    • Online search portal for transaction retrieval and review
    • Standard access services from within the application
    • Customer information
  • External system interface and feed capabilities
    • Inbound/outbound Fed Service, SWIFT, SWIFTNet
    • Customer Information File integration
    • Inbound/outbound e-mail
    • Inbound Nostro Exceptions File feed
    • Accounting transaction feed
    • Support for external currency validation
  • Reporting
    • Standard productivity and throughput reports
    • Drill-down capabilities from summary screens to detailed case data review
    • Open database for third-party reporting tools
    • Standard export function to Microsoft Excel format
    • Wizard to facilitate the creation of new reports
    • Up to four reports visible on Dashboard
    • Report scheduler
  • Self Service
    • Web Services for most common functions

Pega Smart Investigate for Payments runs in the Pega 8 environment, a business process management platform that dynamically integrates both process and practice rules.

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