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Updating class-based validate rules

Updated on March 4, 2022

During manual case creation, the work object created must contain the appropriate level 2 and level 3 security values for your organization. To ensure all new cases have the appropriate values, it may be necessary for you to create a decision tree that verifies that the correct level 2 and level 3 values have been added to the work object. In addition, you might want to add a validate rule to check that the appropriate field is added when users click Submit.

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